best practices

 ü      Extended-hours multi-lingual customer service (7:00 am to 10:00 pm)

 ü      Most resident questions are answered quickly with no re-routing of the call

 ü      Open one-on-one communication style between the homeowners and the HOA.  All disputes 
        are handled quickly and in a non-threatening manner

 ü      Direct bank payments with no fees

 ü      Statements and full accounting services

 ü      Collections management process that lowers delinquency rates

 ü      Ongoing training for all staff members       

 ü      Great resident communications with pre- and post-move welcome programs, on-line services with 
       web and email requests, and community event management